Returning your order – What to do?
At Nutrafine, your satisfaction is our top priority. Should you wish to return a product for any reason, you may do so within the statutory deadlines under the following conditions.

1. Statutory right of withdrawal (withdrawal period)
   You have the right to withdraw from your order within 14 days of receipt without providing a reason. After withdrawing, you have a further 14 days to return the goods.
   You will then receive a full refund of the purchase price, including original shipping costs, provided the product is unused and in perfect condition.

Please note: Return shipping costs are to be borne by the customer, unless the product was delivered damaged or defective.

2. Returns for damaged deliveries
   Please check your order immediately upon receipt. If the goods were damaged during transit (e.g., dented, broken), please contact us on the day of delivery at info@nutrafine.com with the following details:

• A clear photo of the damaged item
• A brief description of the issue
• Your order number

Please do not return the goods before consulting with us. In the case of transport damage, we will cover the return shipping costs in full.

3. General return conditions
   For returns, please observe the following guidelines:

• The goods must be in their original condition, including original packaging and invoice.
• Please do not attach stickers or tape directly to the product packaging. If necessary, use an additional shipping box.
• Include a brief note stating the reason for the return.
• Returns must be sent to the return address provided by Nutrafine.

4. Return address
   (Please enter your German or Belgian return address here. Example:)

Nutrafine Returns
[Address]
[Zip Code, City]
Germany

5. Special conditions for business customers (B2B)
   If the order was placed on behalf of a company, a credit note from your accounting department is required in addition to the return (excluding shipping costs, including VAT).
   Unfortunately, returns from business customers cannot be processed without a valid credit note.
6. Products excluded from withdrawal
   The following products are excluded from the right of withdrawal:

• Products whose seal has been broken (for hygiene or health reasons)
• Products with a short shelf life or that may perish quickly
• Custom-made or personalized items

7. Complaints or questions?
   Send us an email at info@nutrafine.com with your order number and your inquiry or complaint. We strive to respond within 2 working days.

Note: If you are not a VAT-registered business owner, it is sufficient to complete the return section on your original invoice, including your signature, for the return.